Welcome to our FAQ page! As a leading carpet factory, we understand you have questions about our manufacturing process, product lines, and how to choose the right carpet for your needs. We've compiled a list of common questions to help you learn more about our high-quality carpets, carpet tiles, and custom rugs.
Our goal is to make your experience as a client, contractor, or partner as smooth as possible. We’ve covered everything from custom orders and materials to shipping and maintenance. If you don’t find the answer you’re looking for, please don’t hesitate to contact our team directly. We’re here to help you find the perfect flooring solution.
1. What types of carpets do you manufacture?
We specialize in manufacturing a wide range of carpets, including residential and commercial broadloom carpets, carpet tiles, and custom-designed rugs. Our products are made from high-quality materials like wool, nylon, and polypropylene.
2. Can I order custom carpets for my project?
Yes, absolutely. We offer a full custom-design service, allowing you to choose the color, pattern, material, and size to create a unique carpet that perfectly fits your project's needs.
3. What is the minimum order quantity?
Our minimum order quantity varies depending on the product type and customization level. Please contact our sales team with your project details for specific information.
4. Do you provide samples?
Yes, we provide samples to help you make an informed decision. You can request samples of our standard products or a small strike-off for custom designs.
5. How long does it take to manufacture and ship an order?
Production and shipping times depend on the order size, product complexity, and your location. Once your order is confirmed, we will provide you with a detailed timeline for manufacturing and delivery.
6. Are your carpets suitable for commercial use?
Many of our carpets are specifically designed for commercial applications, offering high durability, stain resistance, and fire ratings to meet industry standards. We have options perfect for offices, hotels, and retail spaces.
7. What kind of warranty do you offer?
We stand by the quality of our products and offer a warranty against manufacturing defects. The specific terms vary by product line, so please refer to the product specifications for details.
8. Do you offer installation services?
We primarily operate as a manufacturer. However, we can provide detailed installation guides and technical specifications. We can also recommend professional installers in your area.
9. How do I maintain and clean my carpets?
Proper maintenance is key to the longevity of your carpet. We provide a detailed care and cleaning guide with every purchase, outlining best practices for vacuuming, stain removal, and professional cleaning.
10. How can I get a quote for my project?
You can request a quote by filling out the contact form on our website or by calling our sales team directly. Please provide as much detail as possible about your project to ensure an accurate quote.
